Privacy Policy

Information We Collect

At orivendquos, we collect information that helps us provide better financial education services. When you visit our website or engage with our programs, we gather data through various means.

• Personal details you provide during registration, including name, email address, and contact information
• Educational background and financial learning goals to customize your experience
• Usage patterns on our platform, including pages visited and time spent on different sections
• Device information such as browser type, operating system, and IP address
• Communication preferences and feedback you share with our team

We also collect information automatically through cookies and similar technologies. This helps us understand how visitors interact with our content and improve our educational materials.

How We Use Your Information

Your data helps us create a more personalized learning environment. We use the information we collect to enhance your educational journey and provide relevant financial planning resources.

• Delivering personalized course recommendations based on your learning goals
• Sending educational newsletters and updates about new program offerings
• Analyzing website performance to improve user experience
• Responding to your inquiries and providing customer support
• Conducting research to develop better educational content
• Ensuring platform security and preventing fraudulent activities

When we process your data, we follow strict guidelines to ensure it's done lawfully and transparently. You always have control over how your information is used.

Data Protection and Security

Protecting your personal information is a fundamental responsibility we take seriously. Our security measures are designed to safeguard your data against unauthorized access, alteration, or disclosure.

We implement industry-standard encryption protocols for data transmission and storage. Our servers are hosted in secure facilities with restricted access, and we regularly update our security systems to address emerging threats.

• SSL encryption for all data transmitted between your device and our servers
• Regular security audits and vulnerability assessments
• Multi-factor authentication for staff accessing sensitive systems
• Automated backup systems with secure off-site storage
• Incident response procedures in case of any security concerns

While we maintain robust security measures, we also encourage you to protect your account by using strong passwords and keeping your login credentials confidential.

Your Rights and Choices

Under South African data protection laws, including the Protection of Personal Information Act (POPIA), you have several rights regarding your personal information. We respect these rights and provide clear mechanisms for exercising them.

• Access your personal data and understand how we process it
• Request corrections to inaccurate or incomplete information
• Delete your personal data, subject to certain legal exceptions
• Object to processing for direct marketing purposes
• Withdraw consent where we rely on it for processing
• Request data portability to transfer your information elsewhere

You can also manage your communication preferences through your account settings or by following the unsubscribe links in our emails. We want you to receive only the information that's valuable to your learning journey.

Data Retention and Deletion

We keep your personal information only as long as necessary to fulfill the purposes for which we collected it. Different types of data have different retention periods based on legal requirements and business needs.

Account information and learning progress data are typically retained while your account remains active. After account closure, we may keep certain information for up to seven years to comply with financial record-keeping obligations.

• Active account data: Retained during account lifecycle
• Communication records: Kept for three years after last contact
• Website analytics: Aggregated data retained for two years
• Financial records: Maintained for seven years as required by law
• Marketing preferences: Retained until you opt out or request deletion

When data reaches its retention limit, we securely delete it from our systems. You can also request earlier deletion of your personal information, and we'll accommodate this where legally permissible.

Third-Party Services and Sharing

We work with carefully selected service providers to deliver our educational programs effectively. These partners help us with website hosting, email communications, and analytics, but they only access your data as needed to perform their specific services.

All third-party providers must meet our strict data protection standards and sign agreements that limit how they can use your information. We never share your personal data for their own marketing purposes.

• Cloud hosting providers for secure data storage and website performance
• Email service platforms for delivering course updates and newsletters
• Analytics tools to understand website usage patterns (with anonymized data)
• Customer support systems to manage inquiries and technical assistance
• Payment processors for handling course enrollments (when applicable)

We may also disclose information if required by law or to protect the rights and safety of our users and staff. Such disclosures would be limited to what's legally necessary.

International Data Transfers

While orivendquos operates primarily in South Africa, some of our service providers may be located in other countries. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

We regularly review our international data transfer practices to ensure they meet evolving privacy standards and provide you with the strongest possible protections.

Updates to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website.

Minor updates, such as clarifications or contact information changes, may be made without specific notification. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

The current version of this policy is always available on our website, and we maintain an archive of previous versions for reference if needed.